Complaints
Customer Complaints Procedure
Street Dance Academy aims to provide a high quality and efficient service and therefore takes all complaints about its service seriously.
The Director responds to all complaints and ensures that they are managed efficiently and courteously, as quickly as possible. If the reply is to be dealt with swiftly, it is important that full details are given. Anonymous complaints cannot be processed.
Complaints against Street Dance Academy:
In the event of an individual being dissatisfied with the service being offered , the complaint should be detailed in writing to the Director either by letter or email to the at the address below. The complaint will be logged and acknowledge the complaint and we will reply directly to the complainant within 40 days.
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Complaints against Data Protection:
In the event of an individual being dissatisfied with the level of protection being offered, the complaint should be detailed in writing to the Director either by letter or email to the at the address below. The complaint will be logged and acknowledge the complaint and we will reply directly to the complainant within 40 days.
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Complaints against the teacher:
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if a parent/pupil wishes to make a complaint to us against a teacher, it should be made in writing, and signed by the complainant, with full details of the teacher's name . The Director will log and acknowledge the complaint within 7 working days.
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The findings of the Director will be shared and if an allegation is proved to the satisfaction of all, they may keep them instated as a teacher or reprimand the member or expel them from the company, and the complainant will be informed within 7 days of that decision.
If the complainant believes that the complaint has not been dealt with in accordance with these procedures, they may appeal to ithe director
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Contact details:
DIRECTOR
Julie Harris
julieharrissda@yahoo.co.uk
Tel: 01785 812126
Mobile: 07931 451801
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31 Barnton Way
Sandbach
CW11 3DF
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